Please read this document carefully before using any h2m services. By registering and using our platform, you agree to be bound by all terms stated herein.
Before reading the full terms, here are six key things you need to understand about using the h2m platform.
Only individuals aged 18 and above are eligible to register and use h2m services. Age verification is conducted during the KYC process and h2m reserves the right to close any account that does not meet this requirement.
Each player is permitted to hold only one active account. Registering multiple accounts is a serious violation and may result in all associated accounts being suspended without prior notice.
All bonuses are subject to wagering requirements clearly stated in each offer. Bonuses may not be withdrawn before those requirements are fully met.
Withdrawals may only be made to a bank account or e-wallet registered under the same player's name. KYC documents must be verified before the first withdrawal is processed.
Fraud, money laundering, collusion, use of automation software, and any attempt to manipulate games are strictly prohibited and may result in permanent account closure.
H2m reserves the right to modify these terms at any time. Players will be notified via in-platform notifications. Continued use after changes take effect constitutes acceptance.
In this Terms and Conditions document, the following words and phrases carry the meanings stated below unless the context requires otherwise:
Use of the h2m platform is strictly limited to individuals who are eighteen (18) years of age or older. h2m takes the protection of minors seriously and conducts age verification checks during the identity verification process. Any individual who provides false age information during registration will have their account terminated and all balances in that account may be forfeited.
H2m services are offered to residents of Malaysia. It is the player's responsibility to ensure that use of this platform is lawful under the laws of their jurisdiction. h2m is not responsible for any violation of local laws by players.
Each player is permitted to register and maintain only one (1) active account at h2m. Registering multiple accounts, whether under the same name or different details, is a serious violation of these terms. h2m uses an advanced detection system to identify duplicate accounts, and upon discovery, all associated accounts will be suspended and balances may be forfeited.
All information provided during registration must be accurate, complete, and up to date. Players are responsible for updating their information whenever changes occur. h2m will not be liable for any losses arising from inaccurate or outdated information.
Players are fully responsible for keeping their login credentials secure. This includes using a strong, unique password and not sharing account details with anyone. h2m will not be held liable for any unauthorised access resulting from a player's negligence in protecting their login credentials.
H2m carries out an integrated KYC process to ensure platform security and compliance. Players are required to submit valid identity verification documents — typically a copy of their national ID or passport — before their first withdrawal is processed. This process is usually completed within a short time once the correct documents are submitted.
Your h2m account is for your personal use only. Transferring funds between different player accounts, or using an account on behalf of another person, is prohibited. Players may not sell, transfer, or grant account access to any third party.
H2m accepts deposits via multiple approved payment methods, including bank transfers through FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong, and more), as well as e-wallets Touch 'n Go, Boost, MAE, and ShopeePay. Deposits are processed instantly and credited to your account balance as soon as payment confirmation is received.
The minimum deposit is RM 10 per transaction. Maximum deposit limits may apply depending on the selected payment method and the player's account status. Players may also set their own personal deposit limits in account settings as a self-control measure.
Withdrawals may only be processed to a bank account or e-wallet registered under the same name as the h2m account. h2m will not process withdrawals to third-party accounts. KYC verification must be completed before the first withdrawal. The minimum withdrawal amount is RM 30 per transaction.
H2m endeavours to process all withdrawal requests promptly. However, in some cases, withdrawals may take up to 24 hours depending on system load and security check requirements. Any unusual delays should be reported to customer support.
H2m offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, free spins, and a loyalty program. Each bonus has specific terms and conditions that must be read and understood before claiming.
All bonuses are subject to the wagering requirements stated in each promotion's terms. Wagering requirements mean that the bonus amount (or in some cases, the bonus plus deposit amount) must be wagered a specified number of times before any resulting wins can be withdrawn. For example, a RM 50 bonus with a 20x wagering requirement means you must wager a total of RM 1,000 before bonus wins can be withdrawn.
All bonuses have a set validity period. Bonuses that are unused or whose wagering requirements are not met within the validity period will expire automatically. h2m will not reinstate expired bonuses.
Players are eligible to claim each promotion once only, unless otherwise stated in the relevant promotion's terms. Attempting to claim the same bonus more than once via different accounts or other methods is a violation of these terms.
H2m reserves the right to decline, void, or modify any bonus if there is suspicion that it was claimed fraudulently or in violation of the spirit of the promotion. h2m's decision in such matters is final.
All games available on the h2m platform use a Random Number Generator (RNG) that has been audited and certified by an internationally accredited independent body. This ensures every round, hand, or spin produces a truly random outcome that cannot be predicted or manipulated.
In the event of a technical disruption affecting an ongoing game, h2m will endeavour to restore the game to its last recorded state. If restoration is not possible, the affected bets may be voided and funds returned to the player's balance. h2m is not liable for losses arising from technical issues on the player's end, such as internet connection disruptions.
Each game has its own minimum and maximum betting limits. These limits are displayed in the game interface before you start any round. h2m reserves the right to change betting limits without prior notice.
The following activities are strictly prohibited on the h2m platform:
H2m collects, stores, and processes players' personal data in accordance with our separate Privacy Policy. By using the h2m platform, you consent to the collection and processing of your personal data as described in Privacy Policy us.
All personal and financial data is stored securely using industry-standard 256-bit SSL encryption. h2m will not sell or share players' personal data with third parties for marketing purposes without player consent, except as required by law or the relevant regulatory body.
H2m provides its platform on an "as is" basis and makes no warranties, express or implied, regarding the platform's continued availability or freedom from errors. To the extent permitted by applicable law:
Wagering involves financial risk. Players are solely responsible for their own betting decisions and h2m is not liable for losses incurred in fairly conducted games.
H2m reserves the right to suspend or close a player's account without prior notice in the following cases: violation of these terms, suspicion of fraud or illegal activity, requests from law enforcement authorities, or if an account has been inactive for more than 12 consecutive months.
Players may close their account at any time by contacting h2m customer support. Prior to closure, players must withdraw all eligible balances. Any balance not withdrawn within 30 days of the closure request may be forfeited.
Players who feel that wagering is affecting their lives may request self-exclusion through customer support or within account settings. Further information is available on the Responsible Gaming us.
H2m reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. Players will be notified of material changes via in-platform notifications or the email registered with their account. Non-material changes will take effect immediately upon being updated on this page.
Continued use of the h2m platform after updated terms take effect constitutes acceptance of those updated terms. If you do not agree with any changes, you must stop using the platform and close your account.
These Terms and Conditions and any disputes arising from them are governed by the laws and jurisdiction of the regulatory body that has licensed h2m to operate. h2m operates under an internationally recognised licence.
In the event of any dispute between a player and h2m, the player should first contact h2m customer support for an amicable resolution. If no resolution is reached within 30 days, the dispute may be referred to an appropriate arbitration body.
Key Things to Remember:
Having read and understood our Terms and Conditions, you are ready to become an h2m member and enjoy hundreds of your favourite games safely and with full confidence.